At SimpleSJob, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect user data.

1. Data Collection

1.1 We collect the following information during registration and app usage: - Personal details: Name, email, phone number, and address. - Bank account information: For payment processing purposes. - Job-related information: Job postings, applications, and communications.

2. Use of Data

2.1 Your data is used solely to provide and improve SimpleSJob services, including: - Matching clients and workers based on location and job type. - Facilitating payments between users. - Communicating relevant updates and notifications.

3. Data Sharing

3.1 SimpleSJob does not share user data with third parties unless required by law.

3.2 Data is stored securely using industry-standard encryption and safety measures.

4. User Rights

4.1 Users have the right to access, update, or delete their personal information. Requests can be made through the app or by contacting forjobsnow@simplesjob.co.uk.

4.2 Users may opt out of non-essential communications at any time.

5. Security Measures

5.1 We use advanced security protocols to protect user data. Despite these measures, no system is entirely secure, and users acknowledge the inherent risks of data transmission over the internet.

6. Third-Party Services

6.1 SimpleSJob may integrate with third-party services (e.g., payment processors) that have their own privacy policies. Users are encouraged to review these policies.

7. Data Retention

7.1 User data will be retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Policy Changes

8.1 SimpleSJob reserves the right to modify this Privacy Policy at any time. Significant changes will be communicated via the app.

9. Contact Us

9.1 For any questions or concerns regarding this Privacy Policy, please contact us at forjobsnow@simplesjob.co.uk.

10. Information We Collect

We collect information to provide and improve our services, facilitate connections between Clients and Workers, and process transactions. The types of information we collect include:

10.1 Profile and Contact Information: This includes your name, email address, phone number, and any other details you provide when creating your user profile.

10.2 Transactional and Financial Information: Details pertaining to payments, including agreed service fees (hourly rates, fixed project costs, diagnostic fees, and final service quotes), billing information, and records of transactions conducted through the Platform. We do not store sensitive financial data like full credit card numbers directly on our servers.

10.3 Location Data: For certain features, such as image/video uploads for disputes or clock-in/clock-out functionalities, we may collect precise location data, including GPS coordinates. This data is associated with specific events or files to verify activity or context.

10.4 Communications: Content of messages exchanged between users through the Platform chat features, including specific offer acceptances, rejections, counter-offers, and any associated details like agreed days, time slots, or price adjustments.

10.5 Job and Service Details:

From Clients: Information related to job postings, including descriptions, required skills, preferred dates, times, and budgets.

From Workers: Information related to service offers, including:

• Availability Data: Your specified "Estimated Completion Ranges" (e.g., "1-2 days," "1 week+"), "Estimated Hours" per day (e.g., "1-2 hrs," "5-8 hrs"), and explicit "Days Available" (e.g., Monday, Tuesday, Wednesday).
• Time Specifications: Specific start and end times you propose for work (e.g., 09:00 AM to 05:00 PM).
• Pricing Information: Your proposed hourly rates, fixed prices, and whether an offer includes a "Diagnostic Fee."
• Final Quote Details: For services initiated with a Diagnostic Fee, the final price, payment type (One-time or Hourly), and the agreed-upon dates and times for the full service.

11. How We Use Your Information

We use the collected information for various purposes, including:

11.1 Service Matching and Facilitation: To match Clients with suitable Workers based on service requirements, location, availability, and pricing.

11.2 Service Performance: To facilitate the delivery of services, including communicating agreed work schedules, facilitating the exchange of diagnostic fees, and processing payments for completed services.

11.3 Communication: To enable seamless communication between Clients and Workers regarding job details, offers, acceptances, rejections, and any adjustments to the Agreed Work Schedule or final service quotes.

11.4 Dispute Resolution: To investigate and resolve disputes between users, utilizing communication records, agreed terms, location data, and any evidence submitted (e.g., images, videos, PDFs) related to a service.

11.5 Payment Processing: To process all financial transactions, including the collection of diagnostic fees and the transfer of funds for accepted service quotes, ensuring accurate billing and payouts.

12. Sharing and Disclosure of Information

We may share your information with third parties in the following circumstances:

12.1 With Other Users: Information relevant to a service transaction (e.g., Worker availability, estimated hours, Diagnostic Fee status, final service quotes, Client job requirements, agreed-upon work schedules, final pricing, and communication content) will be shared between the Client and Worker involved in the transaction to facilitate the service.

12.2 For Legal Compliance and Protection: We may disclose your information when required by law, court order, or governmental request, or when we believe such disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.

12.3 With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processors, cloud hosting services, and data analytics providers. These providers are obligated to protect your information and use it only for the purposes for which it was shared.

13. Data Retention

13.1 We retain your personal information, including details related to diagnostic fees, time ranges, agreed schedules, and communication content, for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Third-Party Insurance Integration

When users apply for jobs, they are redirected to Tapoly Insurance to complete an insurance application. Tapoly may share limited applicant data with us to confirm coverage status. We do not control or store any sensitive information submitted to Tapoly. Please refer to Tapoly’s privacy policy for details on how they handle your data.